Quantum Vision

Refund Policy

Last updated: July 2026

1. General Policy

At Quantum Vision Technology Co., Limited, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting refunds on our AI applications and gaming services.

2. Subscription Services

For subscription-based services:

  • 7-Day Refund Window: You may request a full refund within 7 days of your initial purchase or subscription renewal
  • Cancel Anytime: You can cancel your subscription at any time, and you'll retain access until the end of your current billing period
  • No Prorated Refunds: We do not provide prorated refunds for partial subscription periods after the 7-day window

3. In-App Purchases

For in-app purchases and virtual goods:

  • All sales of virtual currency, items, and consumables are final and non-refundable unless required by law
  • Refunds for unused premium content may be considered on a case-by-case basis within 7 days of purchase
  • We reserve the right to deny refund requests for consumable items that have been partially or fully used

4. One-Time Purchases

For one-time purchases of games or applications:

  • 14-Day Refund Window: Full refunds are available within 14 days of purchase if you haven't used more than 2 hours of the service
  • Technical Issues: If you experience technical problems that prevent you from using the service, contact us for a refund regardless of the time window

5. Platform Stores

If you purchased through a platform store (App Store, Google Play, Steam, etc.):

  • Refunds are subject to that platform's refund policy
  • Please contact the platform's customer support for refund requests
  • We cannot process refunds directly for purchases made through third-party platforms

6. How to Request a Refund

To request a refund:

  1. Contact us at [email protected]
  2. Include your order ID or transaction number
  3. Provide the email address associated with your account
  4. State the reason for your refund request

We aim to process eligible refund requests within 5-10 business days.

7. Exceptions

Refunds are not available in the following circumstances:

  • Violations of our Terms of Service
  • Accounts that have been banned or suspended
  • Purchases made more than the applicable refund window ago
  • Services that have been significantly used or consumed

8. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to:

  • Suspend or terminate your account
  • Dispute the chargeback with evidence of service delivery
  • Ban you from future purchases

Please contact us first to resolve any payment disputes.

9. Refund Method

Refunds will be processed using the original payment method. Processing times may vary depending on your payment provider:

  • Credit/Debit Cards: 5-10 business days
  • Digital Wallets: 3-5 business days
  • Platform Credits: 1-3 business days

10. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you are entitled to a refund under local law, we will honor those rights.

11. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Quantum Vision Technology Co., Limited
Email: [email protected]